In the business world, omnichannel is a hot concept. But that doesn't mean that there aren't pitfalls involved. Avoid the most common mistakes and you will be able to exploit the rich potential of omnichannel solutions fully.
It is only in collecting feedback that you can find out what your clients are thinking. Learn why to use feedback as an amazing tool to boost customer loyalty and how to do it.
Chatbots and voicebots are recently one of the most popular trends in communication. Let's have a look at the story behind their success and check if they might help your business, too.