Achieve effortless and effective communication with the Spinoco Application. Keep your team focused and informed, and ensure that your customers receive prompt and accurate responses.
Revel in crystal clear voice calls with your colleagues and clients. Improve and polish up your customer service by recording and playing your calls back on demand. No need to purchase new expensive technologies, Spinoco works on your computer or integrates with your current telephony system.
Never lose track of your conversation with colleagues or customers, with all of your communication channels (text messaging, chat, email) integrated in one thread. Provide your customers with top-notch personalized support by having your messaging history instantly accessible.
Keeping track of many customers' information could be tricky - but not anymore! Intuitively tag your notes and store them alongside the specific contacts, so you never miss anything out.
Getting ready for important calls or chats has never been easier. Access your activity log instantaneously to ensure that your follow up communication is always meaningful and relevant to the customer.
Global Address Book
Have all your clients' contact information always handy with a perfectly structured and easily searchable Address Book.
All in One Place
Access all the contact information you need, whenever you need it. Never lose an important number or an address again. Store them all in one centralized and secure database.
Up to Date
Rest assured that whenever you make changes to any contact information, they are synchronised with your global address book and accesible to you and your colleagues in real time.
All your colleagues can access clients’ contact information from a company-wide shared address book. Minimize unnecessary back and forth among colleagues as everyone has access to the same updated information.
Always be on top of who you need to get back to with a clear structure of group and individual contacts. Organize your contacts intuitively and reap the benefits of gained effectivity.
Keep everyone on top of what needs to be done. With a company-wide synchronized task assignment, you can be sure that everyone’s skills and time are put to the best possible use.
Save time and become more productive by not having to search for customers’ contact details each time you are handling a relevant task - your tasks can be directly linked to specific customers.
Opt to assign tasks dynamically to the least busy team members to ensure maximal total productivity. Distribute tasks to different colleagues based on their skill sets for their optimal solution.
Nobody overlooks or forgets about a task with our intelligently designed system notifications. All tasks are assigned explicitly and transparently, allowing for maximum accountability and highest efficiency.
See clearly what’s ahead of you and your colleagues. Planning everyone’s time in optimal ways has never been easier, with company-wide shared calendars.
Put all your colleagues to work in the most effective ways to achieve maximum satisfaction of your clients.
Display and track how all team members’ time is spent through a wide selection of customizable statuses. Customer requests are assigned to those who are available and ready to deal with them immediately, ensuring the best and fastest possible experience for your clients.
Support and Sales Skills
Maximize your overall efficiency by dividing your teams according to their skill sets, and having tasks automatically assigned to the correct people.
Nothing is set in stone - your teams and the types of tasks assigned to them can be changed flexibly in real time, based on your immediate productivity needs and priorities.
Everyone can attend to customers and communicate with the whole team from anywhere in the world. Your colleagues' location does not affect their productivity - they work as if they were all in the same office, giving you and them a great deal of flexibility.
Statistics and Overview
View a wide range of statistics and real time data to help you evaluate the performance of your teams and to discover where there is room for improvement.
Everything you need to know is right at your fingertips in a fully customisable dashboard. Whether you would like to know how many incoming calls you received today, or what tasks a specific team handles, simply open your dashboard.
Real Time Efficiency
Measure and observe teams’ and individuals’ productivity in real time. Have an accurate idea of what goals and targets each team is hitting and ensure that everyone’s productivity is maximised.
Generate comprehensive reports on your overall performance. Utilize them to inform important stakeholders about your progress, and to motivate your teams to a productivity boost.
Track and manage all tasks and their current status, including who works on them and who the relevant customers are.
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