When an operator receives a call in Spinoco from a client, the client’s information automatically pops up in the Helios system. The operator, therefore, sees all available information about the client that is on the line. Furthermore, the systems automatically store the information about each call, as well as their recordings.
Further integration enables Asseco Solutions to modify automatic call routing. Based on a PIN code entered by the client that calls, Spinoco can direct the calls to the correct end-point.
In addition to the Asseco Solutions customer center, the reception team also uses the Spinoco application. As a result, they can efficiently distribute client requests to the customer service team or the back office, whose telephony also runs on the Spinoco solution.
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