In addition to working with telephony, Some Medicon branches also use the Spinoco solution for text communication. Whether it is communication via SMS, email, or chat, the agents respond in Spinoco.
One interesting joint project has been the creation and use of the Chatbot for the pharmacy. With the help of the Spinoco Chatbot, Medicon’s clients can receive information about their pharmacy orders. They can also, for example, change information, such as the type of delivery or other order information. If their query is too complicated for the Chatbot, it is always possible to switch to a live operator who is happy to help with their order.
The Spinoco application connects to Medicon’s online medication reservation system to facilitate communication between the pharmacy and the clients. The system will accept an order and then directs it to the correct pharmacy location for fulfillment. Automatic communication takes place with the client based on real-time changes in the pharmacy’s medication status. The system enables the pharmacist to manage individual reservations, monitors orders’ deadlines, and communicates with the clients.
Medicon also makes use of the functionality of connecting a webform to the Spinoco workflow. Therefore, clients can order prescription medications while Spinoco manages the entire communication process. Throughout the process, the system keeps the client updated so that when it’s time to go to the pharmacy, they know that all their medications are ready to be picked up.
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