All customer communication goes through the Spinoco system, which enables their sharing so that the colleagues across brands and branches have a clear overview of client requirements.
Customers must have the perfect experience, regardless of the channel they use to contact customer support. So whether they call, chat, or email to EDUA Group, agents promptly handle communication in Spinoco. As such, both the management and agents can always see what queries are outstanding for each customer.
With Spinoco, the management also gets a complete overview of who the agents contact and who is still awaiting a response. They can view detailed statistics about phone calls, SMS, chats, and emails, sorted by branch and brand.
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