Communication

Communication

Achieve effortless and effective communication with the Spinoco App. Keep your team focused and informed, and ensure that your customers receive prompt and accurate responses.

Telephony

Telephony

Revel in crystal clear voice calls with your colleagues and clients. Improve and polish up your customer service by recording and playing your calls back on demand. No need to purchase new expensive technologies, Spinoco works on your computer or integrates with your current telephony system.

Messaging

Messaging

Never lose track of your conversation with colleagues or customers, with all of your communication channels (text messaging, chat, e-mail) integrated in one thread. Provide your customers with top-notch personalized support by having your messaging history instantly accessible.

Smart Notes

Smart Notes

Keeping track of many customers’ information could be tricky - but not anymore! Intuitively tag your notes and store them alongside the specific contacts, so you never miss anything out.

Activity History

Activity History

Getting ready for important calls or chats has never been easier. Access your activity log instantaneously to ensure that your follow up communication is always meaningful and relevant to the customer.

 
Global Address Book

Global Address Book

Have all your clients’ contact information always handy with a perfectly structured and easily searchable Address Book.

All in One Place

All in One Place

Have all the contact information you need, whenever you need it. Never lose an important number or an address again. Store them all in one centralized and secure database.

Up to Date

Up to Date

Rest assured that whenever you make changes to any contact information, they are synchronised with your global address book and accesible to you and your colleagues in real time.

Shared

Shared

All your colleagues can access clients’ contact information from a company-wide shared address book. Minimize unnecessary back and forth among colleagues as everyone has access to the same updated information.

Structured

Structured

Always be on top of who you need to get back to with a clear structure of group and individual contacts. Organize your contacts intuitively and reap the benefits of gained effectivity.

 
Task Management

Task Management

Keep everyone on top of what needs to be done. With a company-wide synchronized task assignment, you can be sure that everyone’s skills and time are put to the best use possible.

Customer Aware

Customer Aware

Save time and become more productive by not having to search for customers’ contact details each time you are handling a relevant task - your tasks can be directly linked to specific customers.

Automatic Distribution

Automatic Distribution

Opt to assign tasks dynamically to the least busy team members to ensure maximal total productivity. Distribute tasks to different colleagues based on their skill sets for their optimal solution.

Notifications

Notifications

Nobody overlooks or forgets about a task with our intelligently designed system notifications. All tasks are assigned explicitly and transparently, allowing for maximum accountability and highest efficiency.

Calendar

Calendar

See clearly what’s ahead of you and your colleagues. Planning everyone’s time in optimal ways has never been easier, with company-wide shared calendars.

 
Teams

Teams

Put all your colleagues into work in the most effective ways to achieve maximum satisfaction of your clients.

Availability

Availability

Display and track how all team members’ time is spent through a wide a wide selection of customizable statuses. Customer requests are assigned to those who are available and ready to deal with them immediately, ensuring the best and fastest possible experience for your clients.

Support and Sales Skills

Support and Sales Skills

Maximize your overall efficiency by dividing your teams according to their skill sets, and having tasks automatically assigned to the correct people.

Flexible Management

Flexible Management

Nothing is set in stone - your teams and the types of tasks assigned to them can be change flexibly in real time, based on your immediate productivity needs and priorities.

Decentralized

Decentralized

Everyone can attend to customers and communicate with the whole team from anywhere in the world. Your colleague’s location does not affect their productivity - they work as if they were all in the same office, giving you and them a great deal of flexibility.

 
Statistics and Overview

Statistics and Overview

View a wide range of statistics and real time data to help you evaluate your teams’ performance and to discover where there is room for improvement.

Dashboard

Dashboard

Everything you need to know is right at your fingertips in a fully customisable dashboard. Whether you would like to know how many incoming calls you received today, or what tasks a specific team handles, simply open your dashboard.

Real Time Efficiency

Real Time Efficiency

Measure and observe teams’ and individuals’ productivity in real time. Have an accurate idea of what goals and targets each team is hitting and ensure that everyone’s productivity is maximised.

Statistics

Statistics

Generate comprehensive reports on your overall performance. Utilize them to inform important stakeholders about your progress, and to motivate your teams to a productivity boost.

Activity tracking

Activity tracking

Track and manage all tasks and their current status, including who works on them and who the relevant customers are.

Our users completed

0,000
tasks with Spinoco so far.


Pick a pricing plan

and join the many of our happy customers.